Privacy Policy

Luminance Studios ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, use our services, or interact with us in any way. This policy is effective as of October 26, 2023.

1. Information We Collect

We collect various types of information to provide and improve our services. The types of information we collect include:

1.1 Personal Information

This includes information that can be used to identify you, such as:

• Contact Information: Your name, email address, phone number, and postal address.
• Account Information: Username and password (if you create an account on our website).
• Payment Information: Credit card details or other payment information (collected when you book a session or make a purchase). We use a secure third-party payment processor to handle these transactions.
• Photographic Information: Images captured during photography sessions, as well as any metadata associated with those images.
• Client Preferences: Information about your preferred photography styles, session types, and other preferences you share with us.
• Communications: Records of your correspondence with us, including emails, chat logs, and phone calls.

1.2 Non-Personal Information

This includes information that does not directly identify you, such as:

• Usage Data: Information about how you use our website and services, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits.
• Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior on our website. You can control cookies through your browser settings. See our Cookies Policy for more information.

2. How We Use Your Information

We use your information for various purposes, including:

• Providing Services: To schedule and conduct photography sessions, process payments, deliver images, and provide customer support.
• Improving Services: To analyze usage data and feedback to improve our website, services, and customer experience.
• Communication: To respond to your inquiries, send you updates about your bookings, and provide you with information about our services and promotions (with your consent, where required).
• Marketing: To send you newsletters, promotional offers, and other marketing communications (with your consent, where required). You can opt-out of receiving these communications at any time.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Security: To protect our website and services from fraud, abuse, and unauthorized access.

3. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: Using SSL encryption to protect your information during transmission.
• Secure Storage: Storing your information on secure servers and in password-protected databases.
• Access Controls: Limiting access to your personal information to authorized personnel only.
• Regular Security Assessments: Conducting regular security assessments to identify and address potential vulnerabilities.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

4. Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
• Erasure: You have the right to request that we erase your personal information, subject to certain exceptions.
• Restriction of Processing: You have the right to request that we restrict the processing of your personal information.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
• Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

5. Sharing Your Information

We may share your personal information with the following categories of recipients:

• Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, email marketing platforms, and hosting providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Business Partners: We may share your information with business partners who offer complementary products or services that may be of interest to you (with your consent, where required).
• Legal Authorities: We may disclose your information to legal authorities if required to do so by law or legal process.
• Affiliates: We may share your information with our affiliates, subsidiaries, or parent company for business purposes, such as internal administration and marketing.

6. International Data Transfers

Your personal information may be transferred to and processed in countries outside of your country of residence. These countries may have data protection laws that are different from the laws of your country. We will take appropriate measures to ensure that your personal information is protected in accordance with this Privacy Policy when it is transferred to other countries.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected].

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "effective date" at the top of this policy. Your continued use of our website or services after the effective date of the updated policy constitutes your acceptance of the changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Luminance Studios
45 Rockefeller Plaza, Suite 2000
New York, NY 10111
Phone: 646-555-7890
Email: [email protected]

This Privacy Policy is governed by the laws of the State of New York.

Policy written by: Eleanor Vance, Data Protection Officer